TERMS OF SERVICE
Last Updated: August 2026
1. CONDITIONS OF USE
Please read these Terms of Service ("Terms") carefully before using any services, products, or accessing the website of Alaya VA ("Company," "we," "us," "our"). By accessing, browsing, or using our website, services, or products, you accept and agree to be bound by the conditions stated in this document.
If you do not agree with any part of these terms, please do not use our services.
2. PRIVACY POLICY
Before continuing to use our website or services, please read our Privacy Policy, which explains how we collect, use, and protect your information. Your use of our services indicates acceptance of our Privacy Policy. Visit: PRIVACY POLICY LINK
3. COMMUNICATIONS
When you use our services, you consent to receive communications from us, including:
Email notifications
Text message alerts
Account updates
Service announcements
Marketing communications (if opted in)
Legal notices and disclosures
All communications from us are considered to be in writing, whether delivered electronically or otherwise.
4. USER ACCOUNTS
If you create an account with Alaya VA:
You are solely responsible for maintaining the confidentiality of your login credentials (username, password, account details)
You are responsible for all activities that occur under your account
You must provide accurate, complete, and current information
You are responsible for promptly notifying us of any unauthorized access or breach
You agree not to share your credentials with others
We reserve the right to terminate accounts that violate these terms
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Our Content
All content on our website and in our services—including text, graphics, logos, images, audio, video, code, and software—is the property of Alaya VA or its content creators and is protected by international copyright laws.
You are granted a limited license to view and use this content for personal, non-commercial purposes only. You may not:
Reproduce, modify, or distribute any content without permission
Download content or remove copyright notices
Create derivative works based on our content
Use our content for commercial purposes
5.2 Your Content
When you submit content to us (feedback, suggestions, testimonials, ideas):
You retain ownership of your content
You grant us a non-exclusive, worldwide, royalty-free license to use your content for business purposes
You represent that you own all rights to your content
We may use your content in marketing and promotional materials
6. ACCEPTABLE USE POLICY
You agree not to use our services for:
Unlawful activities or in violation of any law or regulation
Harassing, threatening, defaming, or abusing others
Transmitting viruses, malware, or harmful code
Spam, unsolicited marketing, or phishing
Fraudulent or deceptive activities
Violating intellectual property or privacy rights of others
Attempting to gain unauthorized access to our systems
Disrupting or interfering with our services
Any activity that violates this Agreement
7. SERVICES AND PRODUCTS
7.1 Description
Alaya VA provides virtual assistant, business support, and consulting services. Service descriptions are available on our website and in quotes or proposals provided to you.
7.2 Service Availability
We make reasonable efforts to maintain continuous service availability, but we do not guarantee:
Uninterrupted service
Error-free operation
Specific results or outcomes
Service availability at all times
7.3 Modifications
We reserve the right to:
Modify or discontinue services at any time
Change service pricing and terms
Restrict or suspend access to services
Update features and functionality
We will provide notice of material changes when possible.
8. PAYMENT AND BILLING
8.1 Fees
Service fees will be clearly outlined in your service agreement, quote, or invoice before you are charged. By continuing to use our services, you agree to pay all fees.
8.2 Billing
We will bill you according to the terms agreed upon:
Monthly subscriptions bill on the date specified
Project-based services bill upon completion or as agreed
Additional services bill separately as contracted
8.3 Payment Methods
We accept payment via:
Credit card
Bank transfer
PayPal
Other payment methods as agreed
8.4 Automatic Renewal
If you purchase a service with auto-renewal:
Your service will automatically renew at the end of each billing period
You will be charged the agreed-upon fee
You can cancel auto-renewal at any time by contacting us
8.5 Refunds
Refund eligibility depends on the service purchased and will be outlined in your service agreement. Generally:
Monthly services: Refunds available within 7 days of purchase if service is not used
Project services: Refunds only if service is not started
Custom services: Non-refundable unless otherwise agreed
8.6 Taxes
All fees are exclusive of applicable taxes. You are responsible for paying all applicable taxes. If applicable, provide valid tax documentation.
9. LIABILITY AND DISCLAIMERS
9.1 Services AS-IS
Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We disclaim:
Warranties of merchantability
Warranties of fitness for a particular purpose
Warranties of non-infringement
Warranties regarding accuracy, completeness, or usefulness
9.2 No Guarantee of Results
We do not guarantee any specific business results, outcomes, or performance improvements from using our services.
9.3 Limitation of Liability
To the fullest extent permitted by law, Alaya VA is not liable for:
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Loss of goodwill or reputation
Any damages arising from or related to your use of our services
Service interruptions or unavailability
Third-party actions or content
Maximum Liability: Our total liability for any claim shall not exceed the lesser of: (a) $100, or (b) the amount you paid us in the 12 months preceding the claim.
Some jurisdictions do not allow these limitations, which may not apply to you.
10. INDEMNIFICATION
You agree to indemnify and hold harmless Alaya VA, its officers, directors, and employees from any damages, losses, or expenses (including legal fees) arising from:
Your breach of these Terms
Your use of our services in violation of law
Your violation of third-party rights
Your content or submissions
Your negligence or misconduct
11. THIRD-PARTY SERVICES AND LINKS
Our website and services may contain links to or integrate with third-party services and websites. We do not control these third parties and are not responsible for:
Their content, products, or services
Their privacy practices or security
Your transactions with them
Any damages or losses you experience
Your use of third-party services is governed by their terms and policies. Always review third-party terms before using their services.
12. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during our business relationship. This includes:
Business strategies and processes
Client lists and pricing
Proprietary methodologies
Technical information
This obligation does not apply to information that is publicly available or legally required to be disclosed.
13. TERM AND TERMINATION
13.1 Service Term
Your service agreement is effective for the period specified in your contract. It will automatically renew unless terminated by either party.
13.2 Termination by You
You may terminate services:
By providing written notice via email to [email protected]
With the notice period specified in your service agreement (typically 30 days)
By canceling recurring billing through your account
13.3 Termination by Us
We may terminate or suspend services if:
You violate these Terms or our policies
You fail to pay fees when due
You engage in unlawful activities
We discontinue the service
Required by law
We will provide notice when possible, except in cases of breach or law enforcement requests.
13.4 Effect of Termination
Upon termination:
Your access to services will cease
Outstanding fees remain due
Provisions that should survive termination will remain in effect
We will delete your account data according to our retention policy
14. DISPUTE RESOLUTION
14.1 Informal Resolution
Before pursuing legal action, you agree to attempt informal resolution by emailing us at [email protected] with a detailed description of your dispute. We will attempt to resolve the matter within 30 days.
14.2 Arbitration
If informal resolution fails, you agree that any disputes will be resolved through binding arbitration rather than in court. Both parties waive the right to trial by jury.
14.3 Applicable Law
These Terms are governed by the laws of [STATE/JURISDICTION], without regard to conflict of laws principles.
14.4 Venue
Any legal action or proceeding shall be brought exclusively in the state or federal courts of [STATE/JURISDICTION], and you consent to jurisdiction in those courts.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with any service agreement or contract you have signed, constitute the entire agreement between you and Alaya VA. They supersede all prior agreements, understandings, and communications.
15.2 Amendments
We may modify these Terms at any time by posting updated terms on our website. Continued use of our services following changes constitutes acceptance of modified terms.
15.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
15.4 No Waiver
Failure to enforce any provision does not constitute waiver of that provision or any other provision.
15.5 Assignment
You may not assign your rights or obligations under these Terms. We may assign our rights to affiliates or successors without restriction.
15.6 Notices
All notices should be sent to:
Alaya VA Email: [email protected] Phone: +1 855-419-8696
16. CONTACT INFORMATION
For questions about these Terms of Service:
Alaya VA
Email: [email protected]
Phone: +1 855-419-8696
Website: www.alayava.com
Hours: Monday-Friday, 9 AM - 6 PM EST
17. ACKNOWLEDGMENT
By using Alaya VA services, you acknowledge that:
✓ You have read and agree to these Terms of Service ✓ You understand your rights and responsibilities ✓ You have reviewed our Privacy Policy ✓ You consent to our collection and use of your information ✓ You will comply with all applicable laws
Effective Date: August 2026
By using our services, you agree to these Terms of Service in their entirety.